Privacy Policy

Privacy Policy

SolTerra, LLC (“SolTerra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your information.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you use our website, request a quote, or contact us, we may collect:

  • Name
  • Phone number
  • Email address
  • Physical service address
  • Property size and lawn condition details
  • Photos or videos you upload
  • SMS marketing opt-in status

If you become a customer, payment information is collected and processed through our customer relationship management (CRM) system, Home.Works.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on site
  • Referring website

This information is collected using cookies and similar technologies, including Google Analytics, Google Ads tracking, and Meta (Facebook/Instagram) Pixel.

2. How We Use Your Information

We use collected information to:

  • Provide quotes and respond to inquiries
  • Schedule and deliver services
  • Process payments through our CRM
  • Send appointment confirmations and service updates
  • Send marketing emails or SMS messages (if you opt in)
  • Improve our website and advertising performance
  • Comply with legal and tax obligations

3. SMS & Marketing Communications

If you opt in to receive SMS or email communications:

  • You may receive appointment reminders, service notifications, and occasional marketing messages.
  • Message frequency may vary.
  • Standard message and data rates may apply.
  • You may opt out at any time by following unsubscribe instructions or contacting us directly.

We do not sell your phone number or personal information.

4. Payments

Payments are processed through our CRM provider, Home.Works, which may use third-party processors such as Stripe or QuickBooks Payments. SolTerra does not directly store full credit card information on its website servers. Payment processing providers are responsible for securing your financial information in accordance with applicable security standards.

5. Third-Party Services We Use

We share limited data with trusted service providers necessary to operate our business, including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook/Instagram) advertising services
  • Home.Works CRM
  • Stripe and/or QuickBooks Payments
  • Zapier (automation integration)
  • Hostinger (website hosting provider)
  • WordPress plugins essential to site functionality

These providers may process data on our behalf but are not permitted to use it for unrelated purposes.

6. Photo & Video Submissions

If you upload photos or videos for quoting purposes:

  • You represent that you have the right to share the content.
  • You grant SolTerra permission to use the content for estimating services.
  • We may use project-related images for marketing purposes unless you request otherwise in writing.

7. Cookies & Tracking Technologies

We use cookies and tracking tools to:

  • Analyze website traffic
  • Improve advertising effectiveness
  • Measure marketing performance

You may manage cookie preferences through our cookie consent banner powered by Complianz. Disabling cookies may affect website functionality.

8. Data Retention

We retain personal information:

  • As long as necessary to provide services
  • To comply with tax, accounting, and legal requirements
  • To maintain business records

If you request deletion of your information, we will comply unless retention is required by law.

9. Data Sharing

We do not sell your personal information. We may disclose information:

  • To service providers assisting with operations
  • To comply with legal obligations
  • To protect our rights or prevent fraud

10. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal data
  • Opt out of certain marketing communications

To exercise these rights, contact:

SolTerra, LLC
PO Box 1071
Hayden, ID 83835
hello@solterraonline.com

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system can be guaranteed 100% secure.

12. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect information from children.

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

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